Refund Policy

Last updated: 1/30/2025

1. Refund Eligibility

We offer refunds under the following conditions:

• Request made within 14 days of purchase
• Service unavailability or technical issues on our end
• Billing errors or unauthorized charges

2. Non-Refundable Items

The following are not eligible for refunds:

• Partially used subscription periods
• Consumed document processing credits
• Special promotional offers marked as non-refundable

3. Refund Process

To request a refund:

1. Contact our support team through the support portal
2. Provide your account email and order information
3. Explain the reason for your refund request
4. Allow up to 5-7 business days for processing

4. Payment Method

Refunds will be issued to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

5. Cancellation Policy

You may cancel your subscription at any time. After cancellation:

• You will maintain access until the end of your billing period
• No partial refunds for unused periods
• Recurring payments will be stopped

6. Contact Us

For refund requests or questions about this policy, please contact our support team at contact@learnengine.pro